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Why am I seeing the ‘Website Inactive’ screen?

You may be seeing the website inactive screen on your website possibly for the following reasons:

  • The IP address has changed – The IP address for this domain may have changed recently. Check your DNS settings to verify that the domain is set up correctly. It may take 8-24 hours for DNS changes to propagate. It may be possible to restore access to this site by following these instructions for clearing your dns cache.
  • Server misconfiguration – You must verify that we have the correct IP address configured for your Apache settings and DNS records. A restart of Apache may be required for new settings to take effect. You can verify here.
  • The site may have moved to a different server – The URL for the domain may have changed or the hosting provider may have moved the account to a different server.

To get assistance with this, please contact hosting support here.

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uptime kept within the past 90 days